Shipping Policy
SHIPPING RATES (AK & HI)
Shipments to AK & HI are excluded from Shipping Promotions. Flat rate shipping and any FREE Shipping do not apply. Actual shipping charges apply.
SALE, OUTLET, CLEARANCE OR PROMOTIONAL ORDERS
All sale prices are subject to change without notice. Items listed as Clearance, Final Sale, Last Call, Warehouse Sale, Outlet etc. are Final Sale. No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions. An item that you purchased is discounted or promotional code used to purchase of more than 20% off, this item is a Sale item, store credit only.
Please contact us if you need help with an order.
RETURNS FOR REFUND
ALL SALES ARE FINAL UNLESS PROVEN DEFECTIVE
PROMOTIONS/ COUPON CODES/ GIFT CERTIFICATES
Only 1 Promotional (coupon code) per order may be applied. Our system does not have the ability for multiple coupon codes and these orders may not be adjusted manually.
You may apply 1 Promotional coupon code and gift card towards an order.
ORDERS PURCHASED WITH PROMOTIONAL CODE OR SALE ITEM
An item that you purchased is discounted or promotional code used to purchase. This item is a Sale item and it cannot be returned for a refund. Store credit only.
DEFECTS
Please inspect your purchase within 5 days for any errors. Should you find a defect just attach a pic and email customer service personnel at info@sunshinesweeetiesshop.us - We'll issue a store credit or replacement of the item. After 5 days we are not able to accept any items returned.
Due to the handmade nature of of our products production, every item is different. Patterns might be positioned different from one garment to another. Small threads might be even left behind from the sewing process. These are not defects but how our items are produced by hand.
U.S. & International Shipping.
Shipping times are estimated by each carrier in 2023. Delivery dates are not guaranteed and many times are delayed due to the current pandemic.
We are not responsible for lost or delayed International orders or duty fees imposed by each country. Delivery times vary based on country and carrier.
LOST OR STOLEN PACKAGE
If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located.
We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.
WHERE IS MY REFUND
Please allow 3-5 business days for your bank to process a refund to your card. The time differs depending on your banks. Please keep in mind the Saturday & Sunday is not considered a business day.
SEASONAL/HOLIDAY ITEMS FINAL SALE
Due to the nature of seasonal items they may not be returned only store credit within 10 days of receipt.
All returns must be shipped to address below otherwise we are not responsible for lost or misdirected returns. Please keep a copy of your tracking number to verify a return was received. We do not reimburse for return postage. For defects a return authorization is also needed. Please email info@charliesproject.com with any questions on returns.
SHIPPING/INCORRECT ADDRESS
Due to the increase in Incorrect Addresses we have updated our policy on shipments.We are not responsible for loss, theft, incorrect or insufficient address entries. You will be responsible for shipping to the correct address. We can not replace items sent to the incorrect address before we receive items back. However you may repurchase the items and receive a credit back on the returned items when received.
We ship in the U.S., Canada & World Wide.
Returns/Refunds/Refused Shipments
Any unauthorized returns or refused shipments will incur a restocking fee of 25% and shipping cost. Refused shipments will also incur shipping costs. We apologize for the inconvenience.
SHIPPING
Processing/Shipping: We are experiencing extended ship times as of July 2023. Thank you for your patience.
Normal Ship Times 2-4 Business Days before an order ships. (THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS). Orders placed during promotional sales can extend our shipping schedule up to 10 business days from date of order. Time to ship may vary depending on weather, promotions, size of order and any natural disasters or pandemics.
CONTACT
General Inquiries/Order Issues - info@sunshinesweetiesshop.us
PAYMENTS
Currently we accept all major credit cards.
PROMOTIONS/ COUPON CODES/ GIFT CERTIFICATES
Only 1 Promotional (coupon code) per order may be applied. Our system does not have the ability for multiple coupon codes and these orders may not be adjusted manually.
You may apply 1 Promotional coupon code and gift card towards an order.
SHIPPING/TRACKING
Please allow 2-3 Business Days for your USPS tracking to update. Please keep in mind the Saturday & Sunday is not considered a business day. First Class mail tends to update less frequently. Unfortunately we do not have access to further information from the USPS.
Otherwise, If your order is a day or 2 behind there is no need to email as we are currently processing it.
Shipping to APO/FPO please allow up to 2 months for delivery as we are not responsible for the time frame of military base mail delivery.
LOST PACKAGE
Please contact your local post office or proper delivery company. We are not responsible for lost or stolen packages with tracking marked "delivered", we apologize. Please call your local post office regarding a package marked "delivered" but not received. We will NOT replace orders marked "delivered". Lost package in route and not delivered? Please email us at info@sunshinesweetiesshop.us
Sunshine Sweeties is not responsible for loss, theft, incorrect or insufficient address entries. You will be responsible for shipping to the correct address. We can not replace items sent to the incorrect address before we receive the items back. However you may repurchase the items and receive a credit back on the returned items when received.
ORDER CANCELLATIONS
We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by the credit card companies, or fraud alerts.
Orders identified as fraudulent, inability to ship to an address provided, items unavailable or any other error with a product will also be canceled. A full refund will be issued to the original form of payment.
The processing of a payment and acknowledgement of an order does not constitute a legally binding contract. We reserve the right to cancel an order up until it has been delivered.
FABRIC
All of our fabric are custom made to maintain softness and consistency. For solid color garments please wash your garments before wearing to rinse any residual dye. We are not responsible for any damage caused by garment wear, dye, sizes, ill fitting, or to any item in direct contact with the garment.
FABRIC TIPS
The Magic Eraser removes dyes, ink and other items off solid surfaces, leather and plastics. If your garment leaves any residual dye the magic eraser has been used to remove the dye safely. Rubbing alcohol has also been used to remove dye and pen ink from porous surfaces such as fabrics. Just pour rubbing alcohol on affected area, leave on for 20 min. and wash in washing machine.
Charge Backs by Credit Cards Filed
Charge backs filed by customers credit card for delivered merchandise will be sent to a collection agency for collection. A charge back is not warranted for received merchandise not returned and tracking of delivered, lost package, buyer error, discount not received, lost shipment or buyer remorse.